Article 1 – Definitions

In these Terms & Conditions, the following terms shall have the meanings stated below:

• “Mountain Caviar” / “we” / “us” / “our”: Refers to REJO NV, trading under the brand name Mountain Caviar, registered in Belgium.

• “Consumer” / “you”: Any natural person who is not acting in the course of a profession or business and enters into a distance contract with Mountain Caviar.

• “Entrepreneur”: REJO NV, trading under the name Mountain Caviar.

• “Distance contract”: Any agreement concluded between Mountain Caviar and the consumer within a system organized for distance selling, using one or more means of distance communication exclusively, until the agreement is concluded.

• “Cooling-off period”: The 14-day period in which the consumer may exercise the right of withdrawal.

• “Right of withdrawal”: The consumer’s option to cancel the distance contract within the cooling-off period without stating a reason.

• “Day”: Calendar day.

• “Durable medium”: Any tool that enables the consumer or entrepreneur to store information so it can be consulted in the future for a period adequate for its intended purpose, and which allows unchanged reproduction of the stored information.

• “Long-term transaction”: A distance contract concerning a series of products and/or services for which the delivery and/or purchase obligation is spread over time.

• “Means of distance communication”: Any means that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same location.

• “Offer”: Any proposal or quotation provided by Mountain Caviar regarding products or services.

Article 2 – Identity of the Entrepreneur

REJO NV (Mountain Caviar)
Steenweg 64
3570 Alken
Belgium
E-mail: hello@mountaincaviar.com
Company number (KBO): BE0455.536.546

Article 3 – Scope of Application

1. These Terms & Conditions apply to every offer made by Mountain Caviar and to every distance contract concluded between Mountain Caviar and the consumer.

2. Before a distance contract is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the Terms & Conditions can be viewed electronically and that they will be provided free of charge upon request.

3. If the contract is concluded electronically, these Terms & Conditions will be provided in a manner allowing the consumer to store them on a durable medium.

4. In addition to these Terms & Conditions, specific product or service conditions may apply. In case of conflict, the most favorable provision for the consumer shall prevail.

5. By placing an order or otherwise entering into a contract with Mountain Caviar, the consumer unconditionally accepts these Terms & Conditions.

Article 4 – The Offer

1. If an offer has a limited validity period or is subject to conditions, this will be clearly stated.

2. The offer includes a complete and accurate description of the products and/or services offered. Obvious mistakes or errors do not bind Mountain Caviar.

3. The offer provides clear information regarding:

   • The total price including VAT;

   • Any applicable shipping fees;

   • The steps required to conclude the contract;

   • Whether the right of withdrawal applies;

   • Payment, delivery, and execution terms;

   • The validity period of the offer or price guarantee;

   • How the consumer can check and correct submitted data;

   • Applicable codes of conduct and how to access them;

   • The minimum duration of any long-term transaction.

Article 5 – The Agreement

1. The agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions.

2. When acceptance occurs electronically, Mountain Caviar will confirm receipt of the order as soon as possible. Until this confirmation is issued, the consumer may cancel the order.

3. Mountain Caviar shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe online environment.

4. Mountain Caviar reserves the right to assess, within legal limits, whether the consumer can meet their payment obligations or whether other circumstances justify refusal of the order. If there is reason for refusal, Mountain Caviar may reject the order or impose special conditions.

5. Upon delivery, Mountain Caviar will provide the consumer with:

   • The physical address for submitting complaints;

   • Instructions on exercising the right of withdrawal (or a clear statement if this right is excluded);

   • Warranty and after-sales service information;

   • The information required under Article 4, unless previously provided;

   • The conditions for terminating long-term contracts, if applicable.

6. For long-term transactions, the information listed in paragraph 5 applies only to the first delivery.

Article 6 – Right of Withdrawal

1. When purchasing products, the consumer has the right to withdraw from the contract within 14 days without providing any reason. The cooling-off period begins the day the consumer or an authorized third party receives the product.

2. During the cooling-off period, the consumer must handle the product and packaging with care and may only inspect it to the extent necessary to determine whether they wish to keep it.

3. If the consumer exercises the right of withdrawal, the product must be returned—including all accessories and, where reasonably possible, in its original condition and packaging—according to the return instructions provided by Mountain Caviar.

4. Some products may have a longer specified return policy. In that case, the terms & conditions for that policy will be clearly stated on our website.

Article 10 – Prices and Payment

1. All prices are stated in euros and include VAT in accordance with Belgian law.

2. Any applicable shipping fees are clearly communicated before checkout.

3. Payment must be made using the payment methods offered at the time of order.

4. Mountain Caviar reserves the right to suspend or cancel an order if payment is refused or not completed on time.

Article 11 – Delivery and Performance

1. Delivery occurs at the address provided by the consumer during checkout.

2. Mountain Caviar aims to deliver within the indicated time frame; however, delays do not entitle the consumer to compensation.

3. The risk of loss or damage transfers to the consumer when the product is physically received by the consumer or an authorized third party.

4. If delivery becomes impossible, Mountain Caviar may cancel the contract and refund any amounts already paid.

Article 12 – Warranty and Conformity

1. Mountain Caviar guarantees that products comply with applicable Belgian legal conformity standards.

2. The statutory warranty period for consumers is two years.

3. Warranty does not apply if defects arise from misuse, improper storage, or failure to follow product instructions. Nor does it apply to supplement other consumable products.

4. For dietary supplements, the consumer must use the product responsibly and according to recommended dosages.

Article 13 – Complaints Procedure

1. Complaints must be submitted in writing within a reasonable time to hello@mountaincaviar.com

2. Mountain Caviar aims to respond to complaints within 14 days.

3. If a complaint cannot be resolved through mutual agreement, the consumer may submit the dispute to the European Online Dispute Resolution (ODR) platform.

Article 14 – Governing Law and Jurisdiction

1. These Terms & Conditions and all agreements between Mountain Caviar and the consumer are governed exclusively by Belgian law.

2. Disputes shall be submitted to the competent court of the district where REJO NV is established, unless mandatory consumer law provides otherwise.

3. If any provision of these Terms & Conditions is held invalid, the remaining provisions shall remain fully effective.